Traditional Communication Books

Our Communication Portals

You only see the communication IF you visit the account.

  The communication is visible to you as soon as it is typed.

Anyone of the client's employees that have knowledge of where the book is can write a message and these are NOT the people who for the most part have knowledge of the spec's of the account or the cleaning schedule.  This can lead to your employees being asked to provide extras that you should be billing for but won't have knowledge of until you read it in the book!

  Only people who are given access to the book can make requests or post complaints.  If a request is made that is not part of your contract you are able to advise and follow up right away.

Unless you have a regular presence in each account you have to rely on someone else to ensure that msds books are not damaged or removed and that new msd sheets for new products are placed in the building(s).

  An electronic version of MSDS's are available 24x7 on your website.  In the unfortunate event that any of your employees need to receive emergency medical treatment the ER Staff is provided with the phone number you specify.

Customer wrote a complaint in the Communication Book and your employee left a negative response.  This intensified the problem and the customer is now calling you to complain about your staff's response to their original complaint.

  Our system allows you to read both the original concern and the follow up OR the ability to post the follow up yourself.

Your cleaner was out sick, you sent a replacement.  Your contact worked late, saw the fill-in and is now upset that you had someone new onsite without their knowledge.

  You could have let them know you would be sending someone else OR you could even have a "Meet Us" area in t their book where they could meet their cleaner, the supervisor and even your fill-ins team!

The book disappeared, you didn't know about it and your cleaner and customer are now leaving each other sticky notes and nothing is being documented.

  Your books are kept on your server and you decide what disappears and what doesn't.

Your staff didn't check the book and missed something the customer wanted done before having important company.

  You or your manager would have known about this right away and would have been able to make sure it was taken care of.